• Running weekly reports to identify the clients who haven’t been seen in 90 days
• Weekly telephone calls
• Reminder letters, certified letters if out of care for more than 9 months
On average, out of the 20-30 patients who haven’t been seen in 90 days, 10-15 have appointments within 2 weeks, and 5 are out of state.
• Clients who travel outside of the state for extended periods of time
• Clients whose phone number changes and they do not leave us with the new number